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My wife just took our son to see Dr. Mckelvey yesterday for contacts but she was so impressed by the staff, the experience, and the facility that she is going to go there for all my sons eye care needs! Dr. Mckelvey is very knowledgeable and has the equipment to handle my sons rare eye condition. Olivia at check in was so nice and welcoming! Raven the technician we saw before the doctor came was great with my son and also very kind! Haley at optical was also super helpful and nice! The facility itself is top notch. Everything including equipment was brand new top of the line! Best part of all was the fact our appointment was at 2:30 and we were seen immediately no wait at all. They don't herd you in there like cattle and pack you in like sardines. We drive an hour and a half to see Dr. Mckelvey and after going to this location, we will not go anywhere else.
2 weeks ago
- John S.
I had an eye exam somewhere else about 4 months ago but learned that I could have some other issues going on that my regular optometrist isn't trained to diagnosis or treat. That led me to stumble upon Dry Eye Center of Alabama and I am so glad I did! Dr. Franklin was fantastic and did find an issue and prescribed me glasses. He was professional, knowledgeable, gentle, kind, and not pushy about selling you stuff. They were actually short staffed that day but they all took it in stride, including Dr. Franklin. At the age of 38 I have never worn glasses or contacts so I had NO idea what I was doing, but Susie hand held me through the whole process. Olivia handled me at the front desk and she was quiet lovely as well. I have already referred three people to them. Go see these awesome people!
2 weeks ago
- Beverly M.
We have been patients of Dr Gordon for many years and followed her to this new office. We highly recommend Dr Gordon. Olivia and Elise were very helpful and Susie did a great job in selecting and fitting new glasses.
3 weeks ago
- JA D.
When you walk, it looks so inviting, like a spa. Kayla and Olivia immediately greet you and are very sweet,but very professional. I originally set up an appointment because I have been suffering from dry eyes and been treated by other ophthalmologist and nothing was changing. Dr. Franklin listened to my concerns and instead of just saying-you need to do this......he gave me 3 options, describing how each option would work and even exactly how much each procedure cost on the spot. Never has that happened- most Doctors don't care about that part and just tell you, do this. Highly impressed with his knowledge, his honestly, and transparency. We found the right procedure for my needs and budget. Raven is my tech I see every visit and she is sweet and comforting and even plays the music I enjoy during my visits. Oh and by the way, I didn't have a tear problem that other Doctors told me, I have an oil problem- a doctor that actually fixes a problem! I would give more stars if I could. I plan to use Dry Eye Center for all my optical needs going forward. Highly recommended!!
3 weeks ago
- Kari C.
Excellent staff and services. Olivia, Elise, and Haley were all friendly, knowledgeable, and welcoming, and Dr. Gordon (who my family has seen for 25 years) is always the BEST. You will not regret going to the Dry Eye Center for all your vision needs.
4 weeks ago
- Carole M.
Pleasant, helpful check in, tech people and optical people: Olivia, Raven, Elise, and Haley. Dr. Gordon and Dr. Franklin have both been helpful with my eye problems and figuring out my contacts and glasses. I sent my husband there and he felt like they were very interested in solving his unusual eye problem and has now changed to this practice also.
4 weeks ago
- Becky C.
Visited for my daughter's first glasses. A little be nervous because I alway ordered my glasses online. They are so great. The doctor and the staffs. Every questions were answered. Picked a perfect frame and lens. Thanks a lot! Highly recommend!
1 month ago
- Jing G.